"Uptime guarantees are standard in our enterprise agreements — we commit to 99.9% uptime in writing, with financial penalties if we miss it. Our infrastructure runs with automatic failover. We've maintained 99.99% uptime over the last 24 months."
"SLA terms are part of every enterprise contract we sign. Here's what we offer: 99.9% uptime SLA, 4-hour response time for critical issues, and a dedicated enterprise support manager. What does your SLA requirement sheet look like?"
"We're happy to put our money where our mouth is — if we don't hit the SLA, you get service credits. That aligns our incentives with yours. Let's look at the full SLA terms together."
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