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SaaS Enterprise Sales Objection

What is your customer retention and churn rate?

3 responses
anchor
Thanks

"Net revenue retention is how we measure success — and we're proud of it: 127% NRR over the past 12 months, with a gross retention rate of 96%. Our customers expand because we deliver, not because we lock them in."

reframe
Thanks

"The churn question is the right one to ask. Here's our honest answer: companies that churn usually do so because their use case didn't match our strength. We don't take everyone on as a customer — we qualify carefully. Would you like to see our qualification criteria?"

validate
Thanks

"Customers don't leave us because we're expensive — they leave when their use case changes fundamentally. That's why we focus on deep integration with your workflow. If we fit your use case, retention tends to be very high."