I only work weekends and evenings — your support hours won't work for me.

"We have 24/7 support for premium accounts — and our self-serve knowledge base covers 90% of common questions immediately, regardless of time zone."

"What's the most common support scenario you'd need — technical issues, feature questions, or account questions? Each has a different best path."

"Support hours matter — I agree. The question is whether the support model matches how you actually work. For most of our weekend-only agents, the self-serve option handles everything they need without waiting."