"We have a 99.9% uptime SLA and a real-time status page you can check anytime. If the system goes down during a transaction, you get a dedicated engineer on the phone within 15 minutes. Would that address the concern?"
"What would 'going down' look like for you in practice — loss of access to client data, inability to send documents, something else? I can explain exactly how we handle each scenario."
"System reliability is a legitimate concern — I'd never dismiss it. The question is: what would give you confidence that this wouldn't happen? We can probably build it in."
| Down pmt | Amount | Monthly |
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