"Personal service is exactly why you're doing well — I'm not suggesting you replace it. The question is: what parts of your work are NOT personal service and could be automated?"
"Automation doesn't replace personal service — it creates space for it. If you're spending time on admin, that's time away from the clients who actually need you."
"What percentage of your week goes to high-touch client interaction vs. back-office work? I suspect the ratio is more unbalanced than you realize."
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