"What's been the technology comfort level of your clients during recent interactions? Have you tested whether they're more comfortable than you assume?"
"Comfort with technology for financial tasks isn't about age — it's about simplicity and trust. The right interface makes technology invisible. Older clients often adapt faster than expected when the experience is designed well."
"I hear you — and I'll never suggest you compromise on client experience. But the question isn't 'technology vs. no technology' — it's 'which technology reduces friction for my specific clients?' We can design the experience around them, not the other way around."
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