My clients don't want to do business through an app — they're used to calling me.

"Have you asked them? Most clients say they want phone service but actually appreciate the option to self-serve when it's convenient."

"Phone-first is still the right approach for complex cases — I'm not arguing against that. The question is: should every interaction require a phone call, or are there things clients would prefer to handle themselves?"

"We're not replacing your phone relationship — we're giving clients a second option. The ones who want to call you still can. The ones who want to self-serve get that too. More options, no loss of connection."