My clients prefer face-to-face meetings — they won't use an online portal.

"Which clients specifically — new business, renewals, or all interactions? I want to understand whether the preference is universal or segment-specific."

"Face-to-face is the right approach for complex, high-value decisions — and it should always be available. But simple transactions like policy reviews and document signing can be done digitally without losing the relationship."

"We give clients the option, not the requirement. The ones who want to meet in person still can. The ones who prefer digital have it. The portal is a convenience, not a replacement."