"Mid-implementation abandonment is one of the worst vendor experiences — I don't blame you for being cautious. The question is: what guarantees would make you feel safe?"
"We put implementation milestones and penalties in the contract — if we don't hit the agreed timeline, you get service credits. We don't walk away mid-implementation. That's contractually guaranteed."
"What specifically made the last vendor leave — scope creep, payment disputes, something else? I want to address the exact failure mode, not give generic assurances."
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