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SaaS Sales Objection

Our last vendor promised white-glove onboarding and we got a support ticket queue instead.

3 responses
validate
Thanks

"That experience is exactly why trust is earned — not declared. I can arrange a direct call with our onboarding lead before you decide anything, so you can judge us by our actual process."

probe
Thanks

"What would 'white-glove' actually look like for you — named CSM, dedicated Slack channel, weekly check-ins? I want to know the specific promise that was broken."

anchor
Thanks

"We cap our onboarding at 5 customers per CSM — never more. Your account gets a named person, weekly calls for the first 90 days, and direct escalation access. Not a ticket queue."