Our producers are also our account managers — there's no separation of duties, so this tool doesn't fit.

"How do your producers currently handle the tension between selling and managing renewals? Do they have a structure, or does it depend on the individual?"

"That tension is actually why we built this. Producers who manage their own accounts need to sell and defend value in the same conversation. We coach them through both without switching contexts."

"What if the tool actually solves that problem — a producer can handle a mid-call objection and a renewal conversation with the same client using one workflow. Not a bug, a feature."