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SaaS Sales Objection

We do not do annual contracts — we need the flexibility to cancel if the product does not deliver.

3 responses
reframe
Thanks

"Flexibility is valid — but annual contracts come with 20-30% savings versus monthly. What if we structured a 6-month term instead, with the option to extend to annual mid-term if the product delivers? You get the savings without full lock-in."

anchor
Thanks

"We have a satisfaction guarantee: if you cancel in the first 90 days, you get a full refund. That is essentially a cancel-if-it-does-not-deliver clause — just baked into the annual contract instead of a monthly cliff."

validate
Thanks

"The real question is: what does deliver mean for you? If we define success criteria upfront and build to them, annual is not a risk — it is a commitment we are confident making."