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SaaS Sales Objection

We just signed a 2-year contract with [Competitor] — we're locked in.

3 responses
anchor
Thanks

"Most enterprise contracts have a material breach clause or mutual termination provision. I'd need to see the exact contract language — but in many cases, if [Competitor] is materially underperforming, there's a path out. Can I get a copy of the relevant sections?"

probe
Thanks

"What's the exit clause in that contract — and what would constitute a material breach that lets you exit without penalty? I want to know whether staying locked in is actually your only option or if there's leverage you haven't used."

validate
Thanks

"Locked in sounds permanent — but every contract has a termination mechanism. If you're paying for something that isn't delivering, you have leverage even in a 2-year deal. The question is whether you want to use it."