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SaaS Sales Objection

We just signed with your competitor — we won't be evaluating again for 18 months.

3 responses
probe
Thanks

"What led to the decision, and what's driving the 18-month lock-in — contract terms, migration cost, or internal politics? I want to know if there's any flexibility."

anchor
Thanks

"18 months is manageable. Let's put a meeting on the calendar for month 16 — by then you'll have real usage data, and if there's a gap, we'll be ready to discuss it."

validate
Thanks

"Understood — I'll reach out at the 12-month mark with a quick check-in. If the current solution isn't performing, you have a reason to revisit. If it is, we'll stay in touch."