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Implementation Sales Objection

We need 24/7 support in case something breaks.

3 responses
validate
Thanks

"That's a real requirement, especially if this is critical to your operations. I want to make sure you have the right support tier before we start."

anchor
Thanks

"Our enterprise plan includes 24/7 support with a 1-hour response SLA. I can walk you through what's covered."

probe
Thanks

"What's your current support experience been like? If uptime and response time are critical, I want to match you with the right plan from day one."