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SaaS Sales Objection

We need a dedicated customer success manager, not just support tickets.

3 responses
anchor
Thanks

"CSM is included at the growth tier and above — and it's a named person, not a rotation. I can match you with one before you even sign."

probe
Thanks

"What's been the experience with ticket-only support in the past? Often the issue is response time and ownership, not the channel itself."

validate
Thanks

"I hear you — support tickets work for bugs, not for strategy. CSM is the right expectation for an enterprise partnership. Let me show you what our CSM covers in the first 90 days."