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SaaS Sales Objection

We need custom SLAs that your standard plans don't include.

3 responses
anchor
Thanks

"What SLA terms do you need? Uptime guarantees, response times, incident escalation — I can put together a custom agreement for enterprise accounts."

probe
Thanks

"What happened in the past that made custom SLAs a requirement? Understanding the history helps me propose the right structure."

validate
Thanks

"Custom SLAs are doable at the enterprise tier. Let me get your exact requirements and I'll put together an agreement that covers your risk points."