"What happens when a carrier script doesn't cover the objection the client actually raises — does the agent improvise or freeze? That's where we fit."
"Carrier scripts cover the basics — we're built to handle the exceptions. When a client says 'my brother-in-law is a State Farm agent,' the carrier script doesn't have an answer. We do."
"We don't replace the script — we supplement it. The agent uses the carrier script for standard conversations and our tool for the 30% of calls where the script breaks down. That's the actual use case."
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