"What are you currently paying for, and what's not working about it? I'd rather understand what's missing than pitch you on something redundant."
"If what you have is working, we shouldn't be having this conversation. But if there's a gap, we should name it. What's falling short?"
"I respect that you already have a solution. Just out of curiosity — if I could show you something that closes the gap without replacing everything, would that be worth a conversation?"
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