"What are you currently getting from them that you're happy with? I want to understand what's working before I suggest any change."
"Loyalty to a current vendor is real. I'm not here to badmouth anyone. But if there's a gap — even a small one — I'd rather surface it now than pretend it doesn't exist."
"What would need to be true for you to consider switching? I'm not asking for a commitment — I'm asking what the threshold is."
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