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SaaS Sales Objection

We're being charged per seat but only 40% of our team logs in regularly.

3 responses
anchor
Thanks

"We can move to an active-user model — you pay for seats that log in within a 30-day window. If only 40% are active, your cost drops to reflect that."

probe
Thanks

"Why are 60% of seats inactive — license waste, unused tool, or people who should be deactivated? The answer tells us whether we're solving the right problem."

validate
Thanks

"License waste is one of the most common budget leaks in SaaS — and it's usually fixable without replacing the tool. Can we audit the inactive accounts first?"