"I'd like to understand exactly what came up — was it product quality, support responsiveness, or billing practices? I take this seriously and want to address the specific concern."
"I'd love to put you in touch with two or three customers who were in that same peer group and chose us anyway — real references, not cherry-picked. Can I arrange that?"
"We're aware some of the noise comes from customers who left during a rough period two years ago — we've since rebuilt the product and support org. Happy to show you current customer health scores and NPS data."
| Down pmt | Amount | Monthly |
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