"Can you tell me more about X? I want to understand if there's a workaround, a planned feature, or a different way to solve the same problem."
"You're right — we don't do X, and I won't pretend we do. The question is whether that feature is a requirement or a preference. What happens if you don't have it?"
"What's the underlying problem X is meant to solve? Sometimes there's a better path to the same outcome."
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